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eetubzz is committed to handling your personal and transaction data with care. This policy explains what we collect, how we use it, and what choices you have — whether you access your account through bKash, Nagad, Rocket or any other supported route. Access and eligibility depend on your local law and eligible regions.
When you open an account with us, we collect the information needed to operate it — your registration details, login activity, and the transaction records tied to your wallet interactions. If you fund your account through bKash, Nagad or Rocket, the reference data from those transactions is stored as part of your account history. We do not sell your personal data to third parties for marketing purposes. Data we hold is used to process your account activity, respond to support requests, and meet any obligations that apply under the laws of the regions where our service is available. Retention periods vary by data type: active account data is held while your account remains open; transaction logs are kept for the period required by applicable record-keeping rules. We apply technical measures to protect stored data, and access within our team is limited to staff who need it to carry out their role. If you have questions about a specific data category, the support routes listed on this page are the right place to start. Availability of this service depends on local law and eligible regions.
Reference data from bKash deposits and withdrawals is recorded in your account history. This includes transaction IDs and amounts. We hold this to support account queries and to meet record-keeping requirements applicable in your region.
Nagad payment references tied to your account are stored as part of your transaction log. You can review these records in your signed-in account area. Queries about specific entries can be raised through our support channel.
Rocket transaction references are captured when you use this method to fund or withdraw from your account. These records are accessible to you in your account history and are retained in line with our standard data retention schedule.
We log login events, device type and session data to help protect your account from unauthorised access. This activity data is not shared with advertisers and is used only for account security and operational purposes.
Not every interaction with eetubzz falls under the same data rules. Understanding the boundary helps you know where to direct questions about your information.
All data collected when you create or log into your account — including your contact details, verification steps and session activity — falls within this policy. You can review and request corrections to this data through your account settings or via support.
Transaction records for bKash, Nagad and Rocket payments processed through your account are covered here. Third-party payment processors operate under their own privacy terms; we are responsible only for the data we hold on our side of the transaction.
General browsing data such as pages visited and time on site may be collected through cookies and analytics tools. This policy covers how we handle that data. You can manage cookie preferences through the settings available on this site.
Links to external sites, payment provider portals or third-party game content are not governed by this policy. Once you leave our platform, the privacy practices of those third parties apply. We recommend reviewing their policies separately.
You have real choices about the data we hold on your account. The most direct way to review your information is to open your signed-in account area, where your profile details and transaction history are visible. If something looks incorrect — a name, contact detail or account record — you can update it in your account settings or ask our support team to correct it on your behalf. Where local law gives you the right to request deletion of certain data, you can raise that request through our support channel; we will confirm what can be actioned and what must be retained for legal or operational reasons. We aim to respond to data queries within a reasonable time, though we do not publish a fixed response window. Your rights under this policy depend on the laws applicable in your region, and we will tell you clearly if a request falls outside what we can action.
Open your account dashboard to see your profile data, login history and transaction log. bKash, Nagad and Rocket payment references are listed there. If a record appears incorrect, note the transaction ID before contacting support.
Profile fields such as your contact number and email can be updated directly in account settings. For changes that require identity verification, our support team will walk you through the steps shown in your account.
Use the support channel listed on this page to ask about a specific data record, request a correction, or enquire about deletion. Include your account reference and a clear description of the record in question to speed up the process.
If you cannot resolve a data concern through your account settings, our support team handles these requests directly. Response times vary; we will confirm receipt and let you know if additional information is needed from your side.
If you have a question about how we handle your data, the routes below are the ones we actively monitor. Use the channel that suits your situation — live chat for quick account queries, email for formal data requests.
Open the chat widget from your signed-in account page to reach our support team directly. This is the fastest route for account-level data questions.
Send a written data request or policy question to our support email address, which is listed in the contact section of this site. Include your account reference for faster handling.
Our published help articles cover common account and data questions. Check the help section of this site before raising a support ticket — many queries are answered there without waiting.
We apply a set of practical measures to keep your account data secure and to be clear about how it is used. These are not abstract commitments — they are the operational choices we have made about storage, access and communication.
Your account data is stored on secured infrastructure with access restricted to staff who need it for their role. We do not grant broad internal access to personal or transaction records, and we review access controls as part of our standard operations.
We use cookies to keep your session active, remember your preferences and understand how the site is used. You can manage non-essential cookies through the cookie settings available on this site. Disabling certain cookies may affect how some account features work.
We keep your data for as long as your account is active and for the period required by applicable rules after closure. When data is no longer needed and no legal hold applies, we delete or anonymise it. You can ask about the retention period for a specific data type through support.
When we make material changes to this policy, we will notify you through your account or by the contact method you have registered. Continued use of your account after a notified change means you have seen the updated terms. You can always request the current version through support.
These are the questions we hear most often about data, account records and your rights under this policy.
We collect the details you provide during registration — contact information, verification data and your chosen login credentials. Once your account is active, we also record login events, session data and the transaction references tied to payment methods like bKash, Nagad and Rocket.
Yes. Your signed-in account area shows a transaction log that includes payment references for bKash, Nagad and Rocket activity. If a record looks wrong, note the transaction ID and raise it with our support team through live chat or email.
For profile fields like your contact number, go to account settings and update them directly. For records that need verification or involve transaction data, contact our support team with your account reference and a description of what needs correcting.
We do not sell your data to advertisers. We share data only where necessary to process your account activity — for example, with payment processors when you use bKash, Nagad or Rocket. Those processors operate under their own privacy terms, which we recommend reviewing.
Retention periods depend on the type of data and the rules applicable in your region. Transaction records are typically kept for the period required by relevant record-keeping obligations. After that period, data that is no longer needed is deleted or anonymised.
Send a written request to our support email address listed in the contact section of this site. Include your account reference and a clear description of your request. For quicker queries, live chat from your signed-in account page is also available.